:root{
  --primary:#0f9f91;
  --primary-dark:#08796f;
  --primary-soft:#e7f7f4;
  --ink:#243447;
  --muted:#75808e;
  --line:#e7ecef;
  --bg:#f5f8fa;
  --white:#fff;
  --danger:#e55353;
  --shadow:0 12px 30px rgba(31,50,69,.08);
  --radius:16px;
}
*{box-sizing:border-box} body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--ink)}
a{text-decoration:none;color:inherit}.layout{display:flex;min-height:100vh}.sidebar{width:270px;background:#fff;border-right:1px solid var(--line);position:fixed;inset:0 auto 0 0;display:flex;flex-direction:column;z-index:20}
.brand{padding:24px 22px;border-bottom:1px solid var(--line)}.brand-mark{display:flex;align-items:center;gap:12px}.logo-badge{width:44px;height:44px;border-radius:13px;background:linear-gradient(135deg,var(--primary),#18c3b2);display:grid;place-items:center;color:white;font-weight:800;font-size:22px}.brand h1{font-size:15px;margin:0;line-height:1.3}.brand small{color:var(--muted)}
.user-box{padding:18px 22px;display:flex;gap:12px;align-items:center}.avatar{width:42px;height:42px;border-radius:50%;background:var(--primary-soft);color:var(--primary-dark);display:grid;place-items:center;font-weight:800}.user-box strong{font-size:14px}.user-box span{display:block;font-size:12px;color:var(--muted);margin-top:3px}
.nav{padding:8px 14px;overflow:auto;flex:1}.nav-title{font-size:11px;color:#9aa4ae;font-weight:800;padding:14px 12px 8px;text-transform:uppercase;letter-spacing:.08em}.nav a{display:flex;align-items:center;gap:12px;padding:12px 14px;margin:4px 0;border-radius:10px;color:#59636f;font-weight:650;font-size:14px}.nav a:hover,.nav a.active{background:var(--primary);color:#fff;box-shadow:0 8px 20px rgba(15,159,145,.22)}.nav .danger{color:var(--danger)}.nav .danger:hover{background:#fff0f0}
.main{margin-left:270px;min-width:0;width:calc(100% - 270px)}.topbar{height:76px;background:linear-gradient(90deg,var(--primary),var(--primary-dark));color:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 34px;position:sticky;top:0;z-index:10}.topbar .subtitle{opacity:.9;font-size:14px}.topbar .mobile-btn{display:none}
.content{padding:30px 34px 45px}.page-title{display:flex;justify-content:space-between;gap:16px;align-items:center;margin-bottom:22px}.page-title h2{margin:0;font-size:25px}.page-title p{margin:5px 0 0;color:var(--muted);font-size:14px}
.btn{border:0;border-radius:10px;padding:11px 16px;font-weight:750;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;font-size:14px}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-dark)}.btn-light{background:#fff;border:1px solid var(--line);color:var(--ink)}.btn-danger{background:var(--danger);color:#fff}.btn-sm{padding:8px 11px;font-size:12px}
.grid{display:grid;gap:20px}.stats{grid-template-columns:repeat(4,1fr);margin-bottom:26px}.card{background:#fff;border:1px solid #edf1f3;border-radius:var(--radius);box-shadow:var(--shadow)}.stat{padding:20px;display:flex;gap:14px;align-items:center}.stat-icon{width:52px;height:52px;border-radius:13px;background:var(--primary-soft);color:var(--primary);display:grid;place-items:center;font-size:22px}.stat small{color:var(--muted)}.stat strong{display:block;font-size:24px;margin-top:4px}
.two-col{grid-template-columns:1.1fr .9fr}.card-head{padding:20px 22px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.card-head h3{margin:0;font-size:18px}.card-body{padding:22px}
.hero-actions{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.action-card{border:1px solid var(--line);border-radius:14px;padding:17px;transition:.2s;background:#fff}.action-card:hover{transform:translateY(-2px);border-color:#bce7e2;box-shadow:0 10px 24px rgba(15,159,145,.1)}.action-icon{font-size:24px}.action-card strong{display:block;margin:10px 0 6px}.action-card p{font-size:12px;color:var(--muted);line-height:1.5;margin:0}
.notice{padding:14px 16px;border-radius:10px;background:var(--primary-soft);color:#146e66;border-left:4px solid var(--primary);margin-bottom:18px}.alert-danger{background:#fff0f0;color:#a83d3d;border-left-color:#e55353}.alert-success{background:#ecfaf4;color:#287a57;border-left-color:#38a36d}
.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse}.table th,.table td{text-align:left;padding:13px 12px;border-bottom:1px solid var(--line);font-size:13px;vertical-align:top}.table th{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:#89939d;background:#fafcfd}.table tr:hover td{background:#fcfefe}
.badge{display:inline-flex;padding:6px 9px;border-radius:999px;font-size:11px;font-weight:800}.badge-blue{background:#e9f2ff;color:#2b69a8}.badge-orange{background:#fff2df;color:#a66614}.badge-purple{background:#f1eaff;color:#6d4eb3}.badge-green{background:#e7f8ee;color:#2f8052}.badge-gray{background:#eef1f3;color:#68727d}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.field.full{grid-column:1/-1}.field label{display:block;font-size:13px;font-weight:750;margin-bottom:7px}.input,.select,.textarea{width:100%;border:1px solid #dfe5e9;border-radius:10px;padding:12px 13px;font:inherit;background:#fff;color:var(--ink);outline:none}.textarea{min-height:125px;resize:vertical}.input:focus,.select:focus,.textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(15,159,145,.1)}.hint{font-size:11px;color:var(--muted);margin-top:5px}
.login-page{min-height:100vh;display:grid;grid-template-columns:1.1fr .9fr;background:#fff}.login-visual{background:linear-gradient(145deg,#08796f,#10a798);padding:70px;color:#fff;display:flex;flex-direction:column;justify-content:center}.login-visual h1{font-size:42px;max-width:650px;margin:18px 0 12px;line-height:1.12}.login-visual p{max-width:600px;opacity:.88;line-height:1.7}.login-panel{display:flex;align-items:center;justify-content:center;padding:40px}.login-box{width:min(420px,100%)}.login-box h2{font-size:30px;margin:0 0 8px}.login-box>p{color:var(--muted);margin-bottom:25px}.login-box .field{margin-bottom:15px}.login-box .btn{width:100%;padding:13px}
.ticket-meta{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:20px}.meta{background:#fafcfc;border:1px solid var(--line);border-radius:12px;padding:13px}.meta small{display:block;color:var(--muted);font-size:11px;margin-bottom:5px}.meta strong{font-size:13px}
.message{display:flex;gap:12px;margin:16px 0}.message.me{flex-direction:row-reverse}.bubble{max-width:78%;padding:13px 15px;border-radius:14px;background:#f1f4f6}.message.me .bubble{background:var(--primary-soft)}.bubble .who{font-size:11px;font-weight:800;margin-bottom:6px}.bubble .time{font-size:10px;color:var(--muted);margin-top:8px}.attachment{display:inline-block;margin-top:8px;font-size:12px;color:var(--primary-dark);font-weight:700}
.kb-item{padding:16px 0;border-bottom:1px solid var(--line)}.kb-item:last-child{border-bottom:0}.kb-item h4{margin:0 0 6px}.kb-item p{margin:0;color:var(--muted);font-size:13px;line-height:1.5}
.footer-note{font-size:12px;color:#96a0aa;text-align:center;margin-top:26px}
@media(max-width:1000px){.stats{grid-template-columns:repeat(2,1fr)}.two-col{grid-template-columns:1fr}.hero-actions{grid-template-columns:1fr}.ticket-meta{grid-template-columns:repeat(2,1fr)}}
@media(max-width:760px){.sidebar{transform:translateX(-100%);transition:.2s}.sidebar.show{transform:translateX(0)}.main{margin-left:0;width:100%}.topbar{padding:0 18px}.topbar .mobile-btn{display:inline-flex}.content{padding:22px 16px}.stats{grid-template-columns:1fr 1fr}.form-grid{grid-template-columns:1fr}.field.full{grid-column:auto}.login-page{grid-template-columns:1fr}.login-visual{display:none}.ticket-meta{grid-template-columns:1fr}.page-title{align-items:flex-start;flex-direction:column}}

/* ===== V2 BRANDING & UI POLISH ===== */
:root{--primary:#0d9488;--primary-dark:#0f766e;--primary-deep:#115e59;--primary-soft:#e9fbf8;--accent:#14b8a6;--navy:#17324d}
body{background:linear-gradient(180deg,#f4f8f9 0,#f7fafb 100%)}
.sidebar{box-shadow:10px 0 35px rgba(31,50,69,.035)}
.brand{padding:19px 18px}
.brand-logo,.brand-fallback{width:48px;height:48px;min-width:48px;border-radius:14px;display:grid;place-items:center;background:#fff;border:1px solid #dcebea;overflow:hidden;box-shadow:0 6px 18px rgba(15,118,110,.08)}
.brand-logo img{width:100%;height:100%;object-fit:contain;padding:4px}
.brand-fallback{background:linear-gradient(135deg,var(--primary-deep),var(--accent));color:#fff;font-weight:900;font-size:16px;letter-spacing:-.03em;border:0}
.brand-logo-lg{width:72px;height:72px;min-width:72px;border-radius:20px;font-size:22px}
.brand-copy{min-width:0}.brand-copy h1{font-size:14px;letter-spacing:.02em;color:var(--navy)}.brand-copy small{font-size:11px;display:block;margin-top:3px}
.user-box{margin:12px 14px 2px;padding:13px;border-radius:14px;background:#f8fbfb;border:1px solid #edf3f3}.user-copy{min-width:0}.user-copy strong,.user-copy span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:165px}
.nav-ico{width:23px;text-align:center;font-size:17px}
.topbar{height:82px;background:linear-gradient(105deg,#0e897f 0,#0d9488 48%,#0f766e 100%);box-shadow:0 5px 18px rgba(15,118,110,.12)}
.top-left{display:flex;align-items:center;gap:12px}.top-left>div{display:flex;flex-direction:column;gap:3px}.top-left span{font-size:11px;opacity:.78;max-width:520px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.menu-button{display:none;background:rgba(255,255,255,.14);color:#fff;padding:8px 10px}
.top-user{display:flex;align-items:center;gap:9px;text-align:right}.top-user>div{display:flex;flex-direction:column}.top-user b{font-size:12px}.top-user small{font-size:10px;opacity:.82;margin-top:3px}.online-dot{width:9px;height:9px;border-radius:50%;background:#8ef0c8;box-shadow:0 0 0 4px rgba(142,240,200,.14)}
.page-title h2{color:var(--navy);letter-spacing:-.025em}
.card{border-color:#e8eff0;box-shadow:0 10px 30px rgba(31,50,69,.055)}
.stat{position:relative;overflow:hidden}.stat:after{content:"";position:absolute;width:82px;height:82px;border-radius:50%;right:-28px;bottom:-35px;background:var(--primary-soft)}
.stat-icon{background:linear-gradient(135deg,#e6faf6,#d8f6f0);border:1px solid #d3f0ea}
.service-intro{padding:22px;border-radius:18px;background:linear-gradient(135deg,#0f766e,#0d9488);color:#fff;margin-bottom:20px;position:relative;overflow:hidden}
.service-intro:after{content:"";position:absolute;width:200px;height:200px;border-radius:50%;background:rgba(255,255,255,.07);right:-55px;top:-80px}
.service-intro h3{margin:0 0 7px;font-size:21px;position:relative;z-index:1}.service-intro p{margin:0;max-width:760px;line-height:1.55;font-size:13px;opacity:.9;position:relative;z-index:1}
.hero-actions .action-card{min-height:145px;position:relative;overflow:hidden}.hero-actions .action-card:before{content:"";position:absolute;width:5px;inset:0 auto 0 0;background:var(--primary);opacity:.75}.action-icon{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary-dark);font-weight:900}
.metric-strip{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.metric-mini{padding:14px;border:1px solid var(--line);border-radius:12px;background:#fbfdfd}.metric-mini small{color:var(--muted);font-size:10px;text-transform:uppercase;letter-spacing:.04em}.metric-mini b{display:block;font-size:19px;margin-top:5px;color:var(--navy)}
.report-actions{display:flex;gap:9px;flex-wrap:wrap}.btn-success{background:var(--primary-deep);color:#fff}.btn-success:hover{background:#0b514c}
.sidebar-backdrop{display:none}
.login-page{background:#f6faf9}.login-visual{position:relative;overflow:hidden;background:linear-gradient(145deg,#0f766e,#0d9488 55%,#14b8a6);padding:70px 8vw}.login-visual:before,.login-visual:after{content:"";position:absolute;border-radius:50%;background:rgba(255,255,255,.065)}.login-visual:before{width:430px;height:430px;right:-150px;top:-120px}.login-visual:after{width:260px;height:260px;left:-90px;bottom:-100px}.login-visual>*{position:relative;z-index:1}.login-visual h1{font-size:44px;letter-spacing:-.04em}.login-visual .login-kicker{font-size:12px;font-weight:800;letter-spacing:.12em;text-transform:uppercase;opacity:.85;margin-top:22px}.login-feature{margin-top:30px;display:grid;gap:12px}.login-feature div{display:flex;gap:10px;align-items:center;font-size:13px;opacity:.9}.login-check{width:25px;height:25px;border-radius:8px;background:rgba(255,255,255,.13);display:grid;place-items:center;font-weight:900}
.login-panel{background:#fff}.login-box{width:min(430px,100%)}.login-box h2{color:var(--navy);letter-spacing:-.03em}.login-mini-brand{display:flex;align-items:center;gap:12px;margin-bottom:30px}.login-mini-brand h3{margin:0;font-size:14px;color:var(--navy)}.login-mini-brand small{color:var(--muted)}
@media(max-width:760px){.menu-button{display:inline-flex}.sidebar{z-index:40}.sidebar-backdrop{display:block;position:fixed;inset:0;background:rgba(12,36,51,.35);z-index:35;opacity:0;pointer-events:none;transition:.2s}.sidebar.show~.sidebar-backdrop{opacity:1;pointer-events:auto}.top-user{display:none}.top-left span{max-width:230px}.metric-strip{grid-template-columns:1fr}}

.badge-red{background:#fee2e2;color:#b42318;border-color:#fecaca}


/* =========================================================
   UPLOAD LAMPIRAN MODERN + PREVIEW
   Berlaku global untuk input name="attachment"
   ========================================================= */

.file-upload-box{
  position:relative;
  border:1.5px dashed #b8ddd7;
  border-radius:16px;
  background:linear-gradient(180deg,#fbfefd,#f3fbf9);
  padding:18px;
  transition:.2s ease;
  cursor:pointer;
  overflow:hidden;
}

.file-upload-box:hover,
.file-upload-box.dragover{
  border-color:var(--primary);
  background:#eefaf7;
  box-shadow:0 0 0 4px rgba(13,148,136,.07);
}

.file-upload-box.has-file{
  border-style:solid;
  border-color:#b7dcd6;
  background:#fff;
}

.file-upload-box input[type=file]{
  position:absolute!important;
  inset:0!important;
  width:100%!important;
  height:100%!important;
  opacity:0!important;
  cursor:pointer!important;
  z-index:2;
}

.file-upload-inner{
  display:flex;
  align-items:center;
  gap:14px;
  pointer-events:none;
}

.file-upload-icon{
  width:50px;
  height:50px;
  min-width:50px;
  border-radius:14px;
  display:grid;
  place-items:center;
  background:var(--primary-soft);
  color:var(--primary-dark);
  font-size:23px;
  font-weight:900;
}

.file-upload-copy{
  min-width:0;
}

.file-upload-copy strong{
  display:block;
  color:var(--navy);
  font-size:13px;
  margin-bottom:4px;
}

.file-upload-copy span{
  display:block;
  color:var(--muted);
  font-size:11px;
  line-height:1.5;
}

.file-selected{
  display:none;
  align-items:center;
  gap:12px;
  padding:12px;
  margin-top:13px;
  border:1px solid var(--line);
  border-radius:12px;
  background:#fff;
  position:relative;
  z-index:4;
}

.file-upload-box.has-file .file-selected{
  display:flex;
}

.file-selected-icon{
  width:40px;
  height:40px;
  min-width:40px;
  border-radius:10px;
  display:grid;
  place-items:center;
  background:#f0f8f7;
  font-size:19px;
}

.file-selected-info{
  min-width:0;
  flex:1;
}

.file-selected-info b{
  display:block;
  white-space:nowrap;
  overflow:hidden;
  text-overflow:ellipsis;
  font-size:12px;
  color:var(--navy);
}

.file-selected-info small{
  display:block;
  margin-top:3px;
  color:var(--muted);
  font-size:10px;
}

.file-actions{
  display:flex;
  align-items:center;
  gap:7px;
}

.file-mini-btn{
  position:relative;
  z-index:6;
  border:1px solid var(--line);
  background:#fff;
  border-radius:9px;
  padding:7px 10px;
  font-size:11px;
  font-weight:750;
  cursor:pointer;
  color:var(--primary-dark);
}

.file-mini-btn:hover{
  background:var(--primary-soft);
}

.file-mini-btn.remove{
  color:#b84444;
}

.file-upload-error{
  display:none;
  margin-top:8px;
  color:#b84444;
  font-size:11px;
  font-weight:700;
}

.file-upload-error.show{
  display:block;
}


/* Preview modal */
.file-preview-modal{
  position:fixed;
  inset:0;
  z-index:5000;
  background:rgba(11,28,40,.68);
  display:none;
  align-items:center;
  justify-content:center;
  padding:18px;
  backdrop-filter:blur(3px);
}

.file-preview-modal.show{
  display:flex;
}

.file-preview-dialog{
  width:min(1050px,96vw);
  height:min(820px,92vh);
  background:#fff;
  border-radius:18px;
  overflow:hidden;
  box-shadow:0 30px 90px rgba(0,0,0,.28);
  display:flex;
  flex-direction:column;
}

.file-preview-head{
  min-height:62px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  padding:12px 16px 12px 20px;
  border-bottom:1px solid var(--line);
}

.file-preview-title{
  min-width:0;
}

.file-preview-title strong{
  display:block;
  white-space:nowrap;
  overflow:hidden;
  text-overflow:ellipsis;
  color:var(--navy);
}

.file-preview-title small{
  display:block;
  margin-top:2px;
  color:var(--muted);
  font-size:10px;
}

.file-preview-head-actions{
  display:flex;
  gap:8px;
}

.file-preview-close{
  border:0;
  width:38px;
  height:38px;
  border-radius:10px;
  cursor:pointer;
  background:#f1f5f5;
  font-size:22px;
}

.file-preview-open{
  border:1px solid var(--line);
  background:#fff;
  border-radius:10px;
  padding:9px 12px;
  font-weight:750;
  font-size:11px;
  cursor:pointer;
}

.file-preview-body{
  flex:1;
  min-height:0;
  background:#edf2f3;
  display:flex;
  align-items:center;
  justify-content:center;
}

.file-preview-body iframe{
  width:100%;
  height:100%;
  border:0;
  background:#fff;
}

.file-preview-body img{
  max-width:100%;
  max-height:100%;
  object-fit:contain;
  padding:12px;
}

.file-preview-empty{
  text-align:center;
  color:var(--muted);
  padding:30px;
}

.file-preview-empty .ico{
  font-size:46px;
  display:block;
  margin-bottom:12px;
}

a.attachment{
  cursor:pointer;
  display:inline-flex;
  align-items:center;
  gap:6px;
  padding:7px 10px;
  border-radius:9px;
  background:#f3faf8;
  border:1px solid #dcefeb;
  transition:.15s;
}

a.attachment:hover{
  background:#e8f8f4;
  border-color:#b9ded8;
}

@media(max-width:760px){
  .file-upload-inner{
    align-items:flex-start;
  }

  .file-selected{
    align-items:flex-start;
    flex-wrap:wrap;
  }

  .file-actions{
    width:100%;
    justify-content:flex-end;
  }

  .file-preview-modal{
    padding:0;
  }

  .file-preview-dialog{
    width:100vw;
    height:100vh;
    border-radius:0;
  }
}